01 / A problem to discuss

Small drip.
Clear first step.

Start with what you can see, rather than a diagnosis. Put the location and symptoms together so Flowforge can understand your repair enquiry.

Build a picture of the problem

01 Where have you noticed it?

02 What can you see?

When did you first notice it?

This helps describe the problem. It doesn’t identify the cause.

Finished bathroom with bath, mixer and basin — illustrative fixture context — Bathroom fittings / illustrative room setting

Before you send

The details that
make a difference.

A short, accurate description is more useful than guessing which part has failed.

When it happens

Say when you first noticed the problem and whether it is constant or occasional. Does it appear after using a particular tap, shower or appliance? Describe the pattern you have already observed.

What has changed

Mention recent work, a moved appliance or a newly fitted fixture if relevant. Tell us about any action already taken and whether the water is still appearing.

Where it is showing

Name the room and affected fixture. If water is visible on a wall, floor or ceiling, describe the visible area. A stain alone does not tell us where a leak begins.

Kitchen sink and mixer in their surrounding worktop, showing context around the fixture — Wide context + close detail / separate illustrative examples

Close example of a brass tap base, lever and fixture connection — Wide context + close detail / separate illustrative examples

A useful photograph

Context first.
Then the detail.

Take a wide view that shows where the fixture sits, followed by a closer view of the affected area. If a make, model or marking is visible, include it too.

Only photograph what you can reach safely. There’s no need to remove panels, disturb fittings or move towards water to get a better picture.

Attach photographs in your email app after opening your enquiry. This website doesn’t upload them.

Getting the practical details right

Who can give the go-ahead?

Include who owns or manages the property and who can arrange access. Mention parking or entry restrictions where relevant; leave keys, alarm codes and other sensitive details out of the first email.

Homeowner

Say that you can authorise the work, and describe any access arrangements that need to be discussed.

Tenant

Explain whether your landlord or managing agent has been told and who should be contacted about permission.

Landlord or agent

Give the property location, your role and who can arrange entry with the occupant. Avoid sharing a tenant’s details without permission.

Your observations → a useful enquiry

Put the problem
in the picture.

Use your repair note as a starting point. Add the property postcode, access arrangements and safe photographs in your email.

Finish your repair note ↑Or email Flowforge directly ↗