Describe your heating system and the outcome you want

Describe the kind of heating you have as best you can. If you are not sure of the name, say how the heat reaches the rooms.

• Radiators, underfloor heating or something else.
• The fuel or energy source, if you know it.
• Roughly how old the system is.

Say which part of the system is involved: the whole property, particular rooms, or one radiator or control.

• Which rooms or radiators are involved.
• Whether hot water is affected too.
• Anything you can see, such as leaks, staining or noise.

Tell us what you would like to end up with, whether that is a fault looked at, something replaced or a change to what is there.

• Fix a problem, replace something or add something new.
• Any room or area you want to change.
• Any date by which you would like it done.

Mention who uses the property, as it can affect access and how the work is arranged.

• Whether the property is lived in during the day.
• Whether anyone needs particular consideration.
• Whether you are the owner, tenant or landlord.

List any documents you have for the system. If you have none, that is fine; just say so in your note.

• Manuals, labels or model details.
• Previous service or installation records.
• Photos of the unit, controls and surrounding pipework.